Incidents reported on status page for Runway Financial, Inc https://status.runway.com/ https://d1lppblt9t2x15.cloudfront.net/logos/3a5b4c51041b1a4e1b9c237a4af38dd0.png https://status.runway.com/ en https://status.runway.com/ Sat, 14 Jun 2025 06:21:47 +0000 https://status.runway.com/#2e0aa2efbec83869b72cc96277e5a80698da8c3a2d13041f20899481093b54b8 api.runway.com recovered https://status.runway.com/ Sat, 14 Jun 2025 04:49:17 +0000 https://status.runway.com/#2e0aa2efbec83869b72cc96277e5a80698da8c3a2d13041f20899481093b54b8 api.runway.com went down https://status.runway.com/incident/601769 Thu, 12 Jun 2025 21:41:00 -0000 https://status.runway.com/incident/601769#a242a9b74a11290861572ed62e6b689ee66bec7bb6ee4ed58fd06e6eb620f695 Our authentication provider Google Firebase has resolved the issue. Authentication should now be restored to normal. https://status.runway.com/incident/601769 Thu, 12 Jun 2025 18:26:00 -0000 https://status.runway.com/incident/601769#9eded2cabf7b535ba7dde10da6d64782fbafdd6aaa6985449e2056079c9bd0b8 Our authentication provider Google Firebase is experiencing an outage: https://status.firebase.google.com/ . We are actively monitoring https://status.runway.com/incident/601769 Thu, 12 Jun 2025 18:21:00 -0000 https://status.runway.com/incident/601769#d65396d19b2ef5ec5f81ed5a073cfdccd8d2d9cd016d63710270fd94bd2bf8ca We have tracked down the issue to our login vendor experiencing an outage. If you are signed into Runway we recommend not logging out for the time being. https://status.runway.com/incident/601769 Thu, 12 Jun 2025 18:13:00 -0000 https://status.runway.com/incident/601769#841cb392dc99000ef58122c275cf13eda3acbb4e9f1ce067455eb08f5d4c50b7 We are currently investigating an issue that is preventing users from logging into our application. Our engineering team is actively working to identify the root cause. https://status.runway.com/ Mon, 09 Jun 2025 15:50:24 +0000 https://status.runway.com/#442aaf5822e9ffb3027924f2de2688112c0fdd8db1aef87e6c0ea685fce44e77 api.runway.com recovered https://status.runway.com/ Mon, 09 Jun 2025 15:49:23 +0000 https://status.runway.com/#442aaf5822e9ffb3027924f2de2688112c0fdd8db1aef87e6c0ea685fce44e77 api.runway.com went down https://status.runway.com/incident/558745 Thu, 08 May 2025 16:36:00 -0000 https://status.runway.com/incident/558745#44600a1b73eb420730718897bddfee6185d673c18120629569693f1e5fa6e843 We have identified the root cause of the issue, and have deployed a fix to resolve it. The app should load as expected now. https://status.runway.com/incident/558745 Thu, 08 May 2025 15:24:00 -0000 https://status.runway.com/incident/558745#9cc5ba62adbe5357fee81c1f590eb074c020a93d7d11bf748eb2932ffa15387e We’re investigating an issue with some Runway orgs not loading that is impacting some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.runway.com/ Thu, 08 May 2025 15:20:27 +0000 https://status.runway.com/#d8b368f7173705483b3233da9a4499f53c365f9e648135d481630cea27492c92 api.runway.com recovered https://status.runway.com/ Thu, 08 May 2025 15:19:18 +0000 https://status.runway.com/#d8b368f7173705483b3233da9a4499f53c365f9e648135d481630cea27492c92 api.runway.com went down https://status.runway.com/incident/558150 Wed, 07 May 2025 20:14:00 -0000 https://status.runway.com/incident/558150#6feefef526c45b6a9a567bde0348639756769522be0e82857000a4bbc318eb29 App loading issues have now been resolved https://status.runway.com/ Wed, 07 May 2025 16:18:02 +0000 https://status.runway.com/#18c397e419aee48b174bd088b8b5a3261b29ca04d8183c1e9264fc01875771ac api.runway.com recovered https://status.runway.com/ Wed, 07 May 2025 16:16:20 +0000 https://status.runway.com/#18c397e419aee48b174bd088b8b5a3261b29ca04d8183c1e9264fc01875771ac api.runway.com went down https://status.runway.com/ Wed, 07 May 2025 16:10:31 +0000 https://status.runway.com/#62cbe75e0c07e36e115da6856b094e845a5cbc374f6c6ba169c636e3d3e7e35c api.runway.com recovered https://status.runway.com/ Wed, 07 May 2025 16:09:21 +0000 https://status.runway.com/#62cbe75e0c07e36e115da6856b094e845a5cbc374f6c6ba169c636e3d3e7e35c api.runway.com went down https://status.runway.com/ Wed, 07 May 2025 16:08:31 +0000 https://status.runway.com/#0296e658c4bdcff56477cb891749fa9b09c7b7c236cbf017ab9b0adc29d7cf8a api.runway.com recovered https://status.runway.com/ Wed, 07 May 2025 16:07:21 +0000 https://status.runway.com/#0296e658c4bdcff56477cb891749fa9b09c7b7c236cbf017ab9b0adc29d7cf8a api.runway.com went down https://status.runway.com/incident/558150 Wed, 07 May 2025 14:56:00 -0000 https://status.runway.com/incident/558150#4574b8d1f9da547c4492828482872498bd21f99a6eda14f1cf46346e258c88e0 We’re investigating an issue with some Runway orgs not loading that is impacting some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.runway.com/ Wed, 07 May 2025 14:27:33 +0000 https://status.runway.com/#a8ffa95e4eee6145cbb057b9434e7a41b29d8b11e182bcbd61201f03cb18357b api.runway.com recovered https://status.runway.com/ Wed, 07 May 2025 14:26:21 +0000 https://status.runway.com/#a8ffa95e4eee6145cbb057b9434e7a41b29d8b11e182bcbd61201f03cb18357b api.runway.com went down https://status.runway.com/incident/535835 Fri, 04 Apr 2025 04:49:47 +0000 https://status.runway.com/incident/535835#abdd2c3c02b038a405625b05e12c896fc55ddb28c2c07c36c56b9d8a8c739b63 Maintenance completed https://status.runway.com/incident/535835 Fri, 04 Apr 2025 04:49:47 -0000 https://status.runway.com/incident/535835#a22dd1e904b37eb941b7d6b682ebd379b77091d8cfa4e9ba12e2f934e0d2b8ee Runway will be conducting scheduled database maintenance on Thursday, April 3rd beginning at 9:00pm PT. We are allocating 60 minutes of downtime but this is an estimate and subject to change. Access to your Runway instance will be unreliable during this period of scheduled downtime. Functionality will be restored to normal after the maintenance has been completed. If you have any questions or concerns please contact us on Slack or email at success@runway.com https://status.runway.com/incident/535835 Fri, 04 Apr 2025 04:49:47 +0000 https://status.runway.com/incident/535835#abdd2c3c02b038a405625b05e12c896fc55ddb28c2c07c36c56b9d8a8c739b63 Maintenance completed https://status.runway.com/incident/535835 Fri, 04 Apr 2025 04:49:47 -0000 https://status.runway.com/incident/535835#a22dd1e904b37eb941b7d6b682ebd379b77091d8cfa4e9ba12e2f934e0d2b8ee Runway will be conducting scheduled database maintenance on Thursday, April 3rd beginning at 9:00pm PT. We are allocating 60 minutes of downtime but this is an estimate and subject to change. Access to your Runway instance will be unreliable during this period of scheduled downtime. Functionality will be restored to normal after the maintenance has been completed. If you have any questions or concerns please contact us on Slack or email at success@runway.com https://status.runway.com/incident/535835 Fri, 04 Apr 2025 04:00:33 -0000 https://status.runway.com/incident/535835#a22dd1e904b37eb941b7d6b682ebd379b77091d8cfa4e9ba12e2f934e0d2b8ee Runway will be conducting scheduled database maintenance on Thursday, April 3rd beginning at 9:00pm PT. We are allocating 60 minutes of downtime but this is an estimate and subject to change. Access to your Runway instance will be unreliable during this period of scheduled downtime. Functionality will be restored to normal after the maintenance has been completed. If you have any questions or concerns please contact us on Slack or email at success@runway.com https://status.runway.com/incident/535835 Fri, 04 Apr 2025 04:00:33 -0000 https://status.runway.com/incident/535835#a22dd1e904b37eb941b7d6b682ebd379b77091d8cfa4e9ba12e2f934e0d2b8ee Runway will be conducting scheduled database maintenance on Thursday, April 3rd beginning at 9:00pm PT. We are allocating 60 minutes of downtime but this is an estimate and subject to change. Access to your Runway instance will be unreliable during this period of scheduled downtime. Functionality will be restored to normal after the maintenance has been completed. If you have any questions or concerns please contact us on Slack or email at success@runway.com https://status.runway.com/incident/526648 Tue, 11 Mar 2025 23:05:00 -0000 https://status.runway.com/incident/526648#f6241a4298aba186fd6288c9f5ceaede38c3ff447fa90649e6556ff7b60787d5 We identified the root cause of the partial outage we were experiencing earlier and have resolved the issue. https://status.runway.com/incident/526648 Tue, 11 Mar 2025 21:55:00 -0000 https://status.runway.com/incident/526648#b5f749540976ede9a9fdae7b117b221eb4c4d33682c94b3ac31ccce66c7f2e08 Our site is not loading for some customers. Our engineers are working on fixing the issue. https://status.runway.com/incident/521222 Sun, 02 Mar 2025 07:39:00 -0000 https://status.runway.com/incident/521222#bbde9b5d1d3bc88af7c823596d4941dd65f89cb1daa754d089b71349fe3a0907 We have fixed the REF errors in all impacted orgs. All services have been restored. https://status.runway.com/incident/521222 Sat, 01 Mar 2025 18:18:00 -0000 https://status.runway.com/incident/521222#959a2fb38ddd8d0a4850057ded941ed04ad3047a59aa11a8d3b89bb934b709d6 A number of customers are seeing unexpected REF errors in their models. The engineering team is investigating the issue and will provide an update as soon as possible. https://status.runway.com/incident/517208 Sat, 22 Feb 2025 14:18:00 -0000 https://status.runway.com/incident/517208#cebecbbcab774ce70ca52a4e051457e3f81370cb2d9fff85b36b2a64bd794c45 All systems have recovered. https://status.runway.com/incident/517208 Sat, 22 Feb 2025 13:18:00 -0000 https://status.runway.com/incident/517208#29df858bf5b381beac183c1ddafb86df9cae0042a7de9478ae5f9f4f9f4a3b88 Org load times maybe longer that usual due to recovery from an internal server error. https://status.runway.com/incident/517208 Sat, 22 Feb 2025 12:50:00 -0000 https://status.runway.com/incident/517208#c33ffdc1c07533835950a80d015a8091b13ffeec315fa48b8407ddf6d873c9ce Our team is investigating temporary service unavailability due to an internal server error. https://status.runway.com/incident/516376 Thu, 20 Feb 2025 23:32:00 -0000 https://status.runway.com/incident/516376#a4682e4288bfb0adfb4c620669411a90e9a37e1aff9d2401b7f84031827aa71b All systems have recovered. https://status.runway.com/incident/516376 Thu, 20 Feb 2025 21:55:00 -0000 https://status.runway.com/incident/516376#bccc0913ddb94eee77dd44e9c51cd66e0ec44b8bc6f8e2fbc61d0553bdd1b039 Org load times maybe longer that usual due to recovery from an internal server error. https://status.runway.com/incident/516376 Thu, 20 Feb 2025 21:44:00 -0000 https://status.runway.com/incident/516376#2f819c4f9245937564e95bfb126a4adda316eb4a90ab4c8ae15d3a497d344335 Our team is investigating temporary service unavailability due to an internal server error. https://status.runway.com/incident/516348 Thu, 20 Feb 2025 21:21:00 -0000 https://status.runway.com/incident/516348#4f40458aed81a42cbedc682ff6930eac0be119ddc442e73d59dccd74dc66dfc3 All systems have recovered. https://status.runway.com/incident/516348 Thu, 20 Feb 2025 20:56:00 -0000 https://status.runway.com/incident/516348#dd3692c7d1cdd4fdaf4a524a45d836d034bcb5250f2eb019d5a24e920cd74f5f Org load times maybe longer that usual due to recovery from an internal server error. https://status.runway.com/incident/516348 Thu, 20 Feb 2025 20:15:00 -0000 https://status.runway.com/incident/516348#ac45572d20f79dce52500e99ec0fac58415e3c0ccee7d529d5086987a328954d Our team is investigating temporary service unavailability due to an internal server error. https://status.runway.com/incident/515009 Tue, 18 Feb 2025 16:05:00 -0000 https://status.runway.com/incident/515009#87c84570281745a5e62e218104530be20979070ff96bb39ed50fcfa9a37d79ab The root cause of the issue was identified and resolved. https://status.runway.com/incident/515009 Tue, 18 Feb 2025 15:59:00 -0000 https://status.runway.com/incident/515009#f6e18195bd836e369e3476f038631a2ba1dea64d3d1f0bdffd489f6dc025a2e7 Runway API was temporarily unavailable due to an internal server error. https://status.runway.com/incident/512007 Thu, 13 Feb 2025 00:18:00 -0000 https://status.runway.com/incident/512007#12a318c9616ee0996dc6facc226ad98198271493781b26b4d228182a6d01715c We've resolved the issue and Runway services are back to normal. We apologize for the disruption. https://status.runway.com/incident/512007 Thu, 13 Feb 2025 00:18:00 -0000 https://status.runway.com/incident/512007#12a318c9616ee0996dc6facc226ad98198271493781b26b4d228182a6d01715c We've resolved the issue and Runway services are back to normal. We apologize for the disruption. https://status.runway.com/incident/512007 Wed, 12 Feb 2025 23:14:00 -0000 https://status.runway.com/incident/512007#5d74e8164be509049a5b58840e199b18efe68d2f43cba4c458a2ba26241728e3 Runway is rejecting user edits and integration syncs are interrupted. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.runway.com/incident/500278 Wed, 22 Jan 2025 22:22:00 -0000 https://status.runway.com/incident/500278#28a30f80c8e5b5c2d05c6a530a2c34cf15d66acb26ce9416e302a25bf75afa4a The loading issues affecting some customers have been resolved. https://status.runway.com/incident/500278 Wed, 22 Jan 2025 22:22:00 -0000 https://status.runway.com/incident/500278#28a30f80c8e5b5c2d05c6a530a2c34cf15d66acb26ce9416e302a25bf75afa4a The loading issues affecting some customers have been resolved. https://status.runway.com/incident/476864 Wed, 11 Dec 2024 20:19:00 -0000 https://status.runway.com/incident/476864#54c58e41e186afcd86dd8612960d8ca0ab9108490511706b9889726ae9f13bf7 Our systems have fully recovered. Thank you for your patience. https://status.runway.com/incident/476864 Wed, 11 Dec 2024 20:15:00 -0000 https://status.runway.com/incident/476864#581a6743d7a94d32fffb38dd817d45362845f9c591ea4fde420cf795e2f41ed2 Our systems are recovering from an incident; as we recover users may experience slow calculation times. https://status.runway.com/incident/452053 Sun, 03 Nov 2024 20:19:21 +0000 https://status.runway.com/incident/452053#a3d5cbca2e1ce17fd1ec9633fba682863df377a89c0e271c8763d91417508cc5 Maintenance completed https://status.runway.com/incident/452053 Sun, 03 Nov 2024 20:19:21 -0000 https://status.runway.com/incident/452053#cc61ce62ee3d636bab08d923e513ef43799ee3417be4cc01bca129eca37f7090 Runway will be conducting a scheduled database upgrade and maintenance on November 3rd starting at 11:30am PST. We expect 90 minutes of downtime but this is an estimate and subject to change. Access to your Runway instance will be disabled during this period of scheduled downtime. Functionality will be restored to normal after the maintenance has been completed. If you have any questions or concerns please contact us on Slack or email at success@runway.com https://status.runway.com/incident/452053 Sun, 03 Nov 2024 20:19:21 +0000 https://status.runway.com/incident/452053#a3d5cbca2e1ce17fd1ec9633fba682863df377a89c0e271c8763d91417508cc5 Maintenance completed https://status.runway.com/incident/452053 Sun, 03 Nov 2024 20:19:21 -0000 https://status.runway.com/incident/452053#cc61ce62ee3d636bab08d923e513ef43799ee3417be4cc01bca129eca37f7090 Runway will be conducting a scheduled database upgrade and maintenance on November 3rd starting at 11:30am PST. We expect 90 minutes of downtime but this is an estimate and subject to change. Access to your Runway instance will be disabled during this period of scheduled downtime. Functionality will be restored to normal after the maintenance has been completed. If you have any questions or concerns please contact us on Slack or email at success@runway.com https://status.runway.com/incident/452053 Sun, 03 Nov 2024 19:30:01 -0000 https://status.runway.com/incident/452053#cc61ce62ee3d636bab08d923e513ef43799ee3417be4cc01bca129eca37f7090 Runway will be conducting a scheduled database upgrade and maintenance on November 3rd starting at 11:30am PST. We expect 90 minutes of downtime but this is an estimate and subject to change. Access to your Runway instance will be disabled during this period of scheduled downtime. Functionality will be restored to normal after the maintenance has been completed. If you have any questions or concerns please contact us on Slack or email at success@runway.com https://status.runway.com/incident/452053 Sun, 03 Nov 2024 19:30:01 -0000 https://status.runway.com/incident/452053#cc61ce62ee3d636bab08d923e513ef43799ee3417be4cc01bca129eca37f7090 Runway will be conducting a scheduled database upgrade and maintenance on November 3rd starting at 11:30am PST. We expect 90 minutes of downtime but this is an estimate and subject to change. Access to your Runway instance will be disabled during this period of scheduled downtime. Functionality will be restored to normal after the maintenance has been completed. If you have any questions or concerns please contact us on Slack or email at success@runway.com https://status.runway.com/incident/454044 Thu, 31 Oct 2024 15:43:00 -0000 https://status.runway.com/incident/454044#f01446992f4245b1edd35e47d160288e46942486e10ed367c697ceda4555e334 We experienced downtime during a problematic deployment. The issue has been resolved. https://status.runway.com/incident/454044 Thu, 31 Oct 2024 15:43:00 -0000 https://status.runway.com/incident/454044#f01446992f4245b1edd35e47d160288e46942486e10ed367c697ceda4555e334 We experienced downtime during a problematic deployment. The issue has been resolved. https://status.runway.com/incident/428828 Fri, 13 Sep 2024 19:30:00 -0000 https://status.runway.com/incident/428828#81d0a5bb792d0a8c2a1e60d02eea5bb72100ee8da8b47cc039e7b3f20cfc3bbf All services have recovered. https://status.runway.com/incident/428828 Fri, 13 Sep 2024 19:30:00 -0000 https://status.runway.com/incident/428828#81d0a5bb792d0a8c2a1e60d02eea5bb72100ee8da8b47cc039e7b3f20cfc3bbf All services have recovered. https://status.runway.com/incident/428828 Fri, 13 Sep 2024 19:15:00 -0000 https://status.runway.com/incident/428828#f640afcf89856d2d7812b4e6980516a50cbd90a6c8af3690647bd11c3b7d537f Our team is investigating intermittent loading issues impacting all orgs. https://status.runway.com/incident/428828 Fri, 13 Sep 2024 19:15:00 -0000 https://status.runway.com/incident/428828#f640afcf89856d2d7812b4e6980516a50cbd90a6c8af3690647bd11c3b7d537f Our team is investigating intermittent loading issues impacting all orgs. https://status.runway.com/incident/428250 Thu, 12 Sep 2024 14:20:00 -0000 https://status.runway.com/incident/428250#b95352ac4f23720915a4609c1e2eaa9f6aa30c9c5c3b72d3108176f694a7a4d6 Our site is back up and stable. The root cause was a very large imported organization, and we're working on fixes to ensure this doesn't happen again. https://status.runway.com/incident/428249 Thu, 12 Sep 2024 14:20:00 -0000 https://status.runway.com/incident/428249#9993b6e6e5cc400d195c45e95389bd6cde8e4e4f50bb807cc673560f14ccef4e All services have been restored. Thanks for your patience. https://status.runway.com/incident/428250 Thu, 12 Sep 2024 14:20:00 -0000 https://status.runway.com/incident/428250#b95352ac4f23720915a4609c1e2eaa9f6aa30c9c5c3b72d3108176f694a7a4d6 Our site is back up and stable. The root cause was a very large imported organization, and we're working on fixes to ensure this doesn't happen again. https://status.runway.com/incident/428249 Thu, 12 Sep 2024 14:20:00 -0000 https://status.runway.com/incident/428249#9993b6e6e5cc400d195c45e95389bd6cde8e4e4f50bb807cc673560f14ccef4e All services have been restored. Thanks for your patience. https://status.runway.com/incident/428249 Thu, 12 Sep 2024 14:14:00 -0000 https://status.runway.com/incident/428249#953f1b7f1f8ba45941aab1c66fdf13bca6a215674c1957c55d57e732d00084af Our site is down, and our engineers are investigating the root cause. https://status.runway.com/incident/428249 Thu, 12 Sep 2024 14:14:00 -0000 https://status.runway.com/incident/428249#953f1b7f1f8ba45941aab1c66fdf13bca6a215674c1957c55d57e732d00084af Our site is down, and our engineers are investigating the root cause. https://status.runway.com/incident/424819 Thu, 05 Sep 2024 20:30:00 -0000 https://status.runway.com/incident/424819#db099d2be47fd03a892b13c4e19d0960cdd4633f0fa0683c87692aafe4c6a715 We’re back! Runway should be up and running. Thanks for bearing with us. https://status.runway.com/incident/424819 Thu, 05 Sep 2024 20:30:00 -0000 https://status.runway.com/incident/424819#db099d2be47fd03a892b13c4e19d0960cdd4633f0fa0683c87692aafe4c6a715 We’re back! Runway should be up and running. Thanks for bearing with us. https://status.runway.com/incident/424819 Thu, 05 Sep 2024 18:07:00 -0000 https://status.runway.com/incident/424819#42a2ecbb624702b8ee9e39cc6547e8d962ad612dd888502628c0d40a143de0a3 Runway is currently experiencing intermittent unavailability. We’re working to fix the problem as quickly as we can and will share another update shortly. https://status.runway.com/incident/424819 Thu, 05 Sep 2024 18:07:00 -0000 https://status.runway.com/incident/424819#42a2ecbb624702b8ee9e39cc6547e8d962ad612dd888502628c0d40a143de0a3 Runway is currently experiencing intermittent unavailability. We’re working to fix the problem as quickly as we can and will share another update shortly. https://status.runway.com/incident/403240 Mon, 22 Jul 2024 23:27:00 -0000 https://status.runway.com/incident/403240#8844eb50c4bc7839d716c125d06c3e9c5d72ad86d55714678aa75ba32dd586ea We’ve completed an investigation into customer orgs being intermittently unavailable over the last few hours. We've identified the root cause and a fix has been deployed. We appreciate your patience and sincerely apologize for the interruption. https://status.runway.com/incident/403240 Mon, 22 Jul 2024 20:35:00 -0000 https://status.runway.com/incident/403240#ed9614c4a6ae024dff157e4c370815fb99934bf95b4a57bd749e5d713baa7b08 We’re investigating reports of customer orgs being intermittently unavailable. We’ll share another update shortly.